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At Technomobi, we strive to provide our customers with quality products and reliable service. This Returns & Refunds Policy outlines the conditions under which products may be returned, exchanged, repaired, or refunded in accordance with the Consumer Protection Act (CPA) of South Africa.  1. Returns Eligibility Eligible products may be returned within 7 days of delivery or collection, provided that the item: is unused and unopened is in its original condition includes all original packaging, accessories, manuals, and seals is suitable for resale. Technomobi reserves the right to inspect all returned items before approving a refund, exchange, or credit. Returns that do not meet these requirements may be declined. 2. Change-of-Mind Returns If you change your mind about a purchase, you may request a return within 7 days of receiving your order, subject to the following conditions: the product must remain unopened and unused all original seals and packaging must be intact the product must be returned in resellable condition Technomobi reserves the right to decline returns where products have been opened, activated, configured, installed, or used beyond what is reasonably necessary to determine suitability. Approved change-of-mind returns may be subject to: courier collection fees return shipping costs reasonable handling or restocking fees where applicable Refunds are processed only once the returned product has been received and inspected by Technomobi. 3. Opened Devices & Accessories For hygiene, security, activation, and resale reasons, certain products may not qualify for return once opened, unsealed, activated, or used. This includes (but is not limited to): Smartphones Tablets Smartwatches Earbuds & earphones Wearable devices Networking products Gaming accessories Screen protectors Personal audio products Products with: broken seals opened packaging activated software linked accounts removed protective films or signs of use may not be eligible for refund or exchange unless the item is found to be defective and qualifies under warranty assessment procedures. 4. Device Activation & Accounts Devices that have been activated, configured, or linked to personal accounts such as: Apple ID Google Account Huawei ID Samsung Account or similar services may not qualify for change-of-mind returns. Customers are encouraged to confirm product suitability before proceeding with activation or setup. 5. Faulty Products & Warranty Claims Warranty claims are handled separately from change-of-mind returns. If your product develops a fault during the applicable warranty period, our support team will assist with the warranty assessment and repair process in accordance with supplier, manufacturer, and authorised repair centre guidelines. Please note: warranty assessments may require technical testing and inspection products may be submitted to authorised repair or diagnostic centres warranty approvals, repairs, replacements, or rejections remain subject to authorised assessment findings Products that are: physically damaged liquid damaged modified rooted tampered with or misused may not qualify for warranty coverage. Please refer to our Warranty & Repairs Policy for full warranty procedures and exclusions. 6. Non-Returnable & Hygiene-Sensitive Products For hygiene, health, safety, and product integrity reasons, certain products may not be eligible for return, refund, or exchange once opened, used, installed, activated, or unsealed, unless the product is defective and qualifies for warranty assessment. This includes (but is not limited to): Personal Audio & Wearables Earbuds & earphones Headphones Smart rings Smartwatches Fitness trackers Wearable accessories Personal Care & Bedroom Appliances Electric blankets Heated products Grooming devices Hair styling appliances Personal care electronics Massage devices Health & wellness products Kitchen & Household Appliances Air fryers Kettles Coffee machines Blenders Food preparation appliances Kitchen electronics Humidifiers & air treatment products Accessories & Consumables Screen protectors Opened cables & adapters Memory cards & storage devices Software & digital vouchers Consumable items Installed accessories Products showing signs of: use installation account activation cosmetic wear missing packaging missing original included accessories broken seals removed protective films may not qualify for change-of-mind returns. This policy operates in accordance with the Consumer Protection Act (CPA) of South Africa. 7. Products Damaged on Arrival If your order arrives physically damaged or incorrect, please notify us within 48 hours of delivery. Customers may be requested to provide: photographs of the product photographs of the packaging order information for assessment purposes Products damaged due to customer misuse, improper handling, or transit damage after delivery may not qualify for refund, replacement, or exchange. Failure to report delivery damage within a reasonable timeframe may affect claim eligibility. 8. Return Request Process To request a return, exchange, or warranty assessment, customers must log into their Technomobi account and submit a return request directly from the relevant order. Eligible orders will display a: "Log a Return" button within the order details page. Customers must follow the on-screen return process and provide: the reason for the return relevant photos where applicable any additional information requested by our support team Please note: The "Log a Return" option is only available during the applicable return eligibility period. Once the return window has expired, the return request option will no longer be available on the order. Submitting a return request does not automatically guarantee approval. All returns remain subject to inspection, eligibility requirements, supplier assessment where applicable, and Technomobi's Returns Policy. Please do not send products back without an approved return request and authorisation from our team. If a customer reports a fault or submits a return request within the applicable return period, Technomobi may continue assisting with the assessment process even if collection, inspection, testing, or courier arrangements take place after the return eligibility period has expired. The original date on which the return or fault was first reported will be used as the official request date for assessment purposes. Customers may however be required to: respond within a reasonable timeframe provide requested information or supporting images make the product available for collection, inspection, or testing promptly Failure to provide requested information, packaging, proof of purchase, or product availability within a reasonable timeframe may result in delays or closure of the return request. Technomobi reserves the right to close inactive or unresponsive return requests after a reasonable period without customer communication. 9. Refund Processing Approved refunds are processed via the original payment method where possible. Please allow: 3–7 working days for refund processing after approval additional banking delays depending on your payment provider Delivery fees, courier charges, and handling fees are non-refundable unless the return is due to an error on Technomobi's side. 10. Return Shipping Costs Customers may be responsible for return shipping or courier collection fees in cases involving: change-of-mind returns incorrect orders placed by the customer non-defective products Technomobi will arrange collection or cover return shipping costs where a product has been confirmed defective, incorrect, or damaged on arrival. 11. Repair Device Packaging Customers sending devices for repair or warranty assessment must ensure that devices are securely packaged before courier collection. We recommend: bubble wrap protection sturdy outer packaging removal of SIM and memory cards Technomobi cannot be held responsible for transit damage resulting from insufficient packaging.