Delivery & Shipping Policy

At Technomobi, we are committed to delivering your order as quickly and efficiently as possible. This policy outlines our shipping process, delivery timelines, collection options, and important delivery information.

1. Order Processing Time & Stock Availability

Order processing time refers to the time required to prepare your order before dispatch.

This may include:

  • sourcing stock
  • warehouse transfers
  • quality checks
  • packaging
  • payment verification
  • order processing

Technomobi operates through a multi-location fulfilment and warehouse network to provide customers with a broader product range and improved availability.

As a result, some products may be dispatched directly from our warehouse partners or transferred to our fulfilment location before shipping.

Certain products, including selected Vodacom-sourced devices and network-supplied stock, may have specific processing timelines depending on stock availability and supplier dispatch schedules.

Estimated processing time is displayed on each product page.

Examples:

  • Ships in 1–2 working days
  • Ships in 2–4 working days
  • Same-day shipping

For selected eligible products, orders placed before 10:00 AM may qualify for next-working-day processing or expedited dispatch.

Please note:

  • The 10:00 AM cut-off serves as a guideline only
  • Next-working-day processing is not guaranteed
  • Dispatch timelines remain subject to stock availability, warehouse processing, supplier schedules, payment confirmation, and operational factors
  • Processing time does not include courier delivery time

2. Shipping & Delivery Time

Once your order has been processed and dispatched, delivery estimates are generally:

Major metropolitan areas:

  • 1–3 working days

Regional, outlying, or rural areas:

  • 2–5 working days

Delivery times are estimates and may vary depending on:

  • courier network schedules
  • destination location
  • public holidays
  • weather conditions
  • operational delays

3. How Total Delivery Time Is Calculated

Your estimated total delivery time consists of:

Processing Time + Courier Delivery Time

Example:

Product processing:
2–4 working days

Courier delivery:
1–2 working days

Estimated total delivery:
3–6 working days

4. Shipping Fees

Technomobi offers:

  • FREE delivery on orders over R2000
  • Delivery fees for orders below R2000 are automatically calculated at checkout based on the delivery destination and applicable courier rates.

Delivery costs may vary depending on factors including:

  • delivery location
  • parcel size and weight
  • volumetric dimensions
  • remote or outlying destinations
  • courier service availability

Additional charges may apply for:

  • oversized or bulky products
  • farms
  • game reserves
  • hospitals
  • special delivery requests

Any applicable delivery charges will be displayed during checkout before payment is completed.

5. Delivery Coverage

Technomobi delivers nationwide throughout South Africa, including:

  • Johannesburg
  • Cape Town
  • Durban
  • Pretoria
  • Port Elizabeth
  • Bloemfontein
  • regional areas
  • outlying destinations

Please ensure your delivery address and contact details are entered correctly when placing your order.

Incorrect delivery information may result in delays or additional courier charges.

6. Courier Partners & Tracking

Technomobi uses BobGo and its network of trusted South African courier partners to ensure efficient delivery based on your location and service requirements.

Courier services may include:

  • The Courier Guy
  • RAM
  • Fastway
  • Internet Express
  • Skynet
  • and other approved courier partners

Through our delivery platform and courier network, the most suitable courier service and delivery rate are automatically selected based on your location, parcel requirements, and service availability.

Once your order has been dispatched, customers will receive:

  • tracking details via email or SMS
  • courier updates where available
  • access to order tracking information

7. Click & Collect

Technomobi offers Click & Collect at our Gauteng collection point.

Collection address:

Technomobi
17 Impala Avenue
Doringkloof
Centurion
Gauteng

Please note:

  • Click & Collect is free of charge
  • Collection availability depends on stock location
  • Warehouse transfers may require additional processing time

Customers will be notified once their order is ready for collection.

Please bring:

  • a valid ID document
  • your order number

8. Urgent Deliveries

Overnight or expedited delivery services may be available on selected products and destinations.

Additional courier fees may apply.

Please contact our support team before placing your order if urgent delivery is required.

9. Delivery Delays

While we strive to meet estimated delivery timelines, delays may occasionally occur due to:

  • public holidays
  • peak promotional periods
  • severe weather
  • load shedding
  • courier backlogs
  • supplier delays
  • circumstances beyond our reasonable control

Technomobi cannot guarantee delivery dates and shall not be liable for delays caused by third-party courier services or external events outside of our control.

10. Failed Delivery Attempts

If delivery cannot be completed due to:

  • incorrect address information
  • customer unavailability
  • refusal of delivery
  • inability to contact the recipient

additional delivery fees or re-delivery charges may apply.

11. Delivery of Repair Devices

Customers sending devices for repair should ensure devices are securely packaged prior to courier collection.

We recommend:

  • bubble wrap protection
  • sturdy packaging
  • removal of SIM and memory cards

Technomobi cannot be held responsible for transit damage resulting from insufficient packaging.