Privacy policy

Last Updated: 14 May 2026

Technomobi (Pty) Ltd ("we," "us," or "our") respects your privacy and takes the protection of personal information very seriously. We operate this store and website, including all related information, content, features, tools, products, and services (the "Services"). Technomobi (Pty) Ltd is powered by Shopify, which enables us to provide the Services to you.

The purpose of this policy is to describe the way that we collect, store, use, and protect information that can be associated with you or another specific natural or juristic person and can be used to identify you or that person (personal information).

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy, understand it, and agree to be bound by its terms.

 

1. Audience & Legal Capacity

This policy applies to you if you are a visitor to our website or a customer who has ordered or requested the goods or services that we provide. You may not access our website or order our goods or services if you are younger than 18 years old or do not have the legal capacity to conclude legally binding contracts. You may only send us your own personal information or the information of another data subject where you have their explicit permission to do so.

 

2. Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you. We may collect or process the following categories of personal information:

  • Contact & Identity Details: Including your name, surname, billing address, physical/shipping address, email address, mobile number, gender, and date of birth.

  • Financial Information: Including credit card, debit card, and financial account numbers, transaction details, and payment confirmations (processed securely via our payment gateways).

  • Account Information: Including your username, password, security questions, and preferences.

  • Transaction Information: Includes items you view, add to your cart, add to your wishlist, purchase, return, exchange, or cancel.

  • Communications: Information you include in communications with us, such as customer support inquiries.

  • Device & Usage Information: Information about your device, browser, IP address, and how you navigate and interact with the Services.

 

3. Personal Information Sources

We may collect personal information from the following sources:

  • Directly from you: When you register an account, make a purchase, or communicate with us.

  • Automatically: Through the Services, from your device, and through the use of cookies, web beacons, and similar technologies.

  • From our service providers & partners: Including when we engage them to enable certain technology, fulfil orders, or process your personal information on our behalf.

 

4. How We Use Your Personal Information

Subject to applicable laws, we will not use your personal information for any purpose other than as set out below without your express consent:

  • Provide, Tailor, and Improve the Services: To perform our contract with you, process payments, fulfil orders, arrange shipping, manage your account, and create a customised shopping experience.

  • Marketing and Advertising: To inform you of new features, special offers, and promotional competitions (unless you have opted out), and to show you online advertisements based on your activity.

  • Security and Fraud Prevention: To authenticate your account, provide a secure payment experience, detect and investigate fraudulent or malicious activity, and secure our servers.

  • Communicating with You: To provide customer support and maintain our business relationship.

  • Legal Reasons: To comply with any applicable law, court order, or legal process, and to protect and defend our rights or property.

 

5. How We Disclose Personal Information

We will never sell your personal information. We may disclose your personal information to third parties for legitimate purposes, including:

  • With Shopify and Vendors: Third parties who perform services on our behalf (e.g., IT management, payment processing, courier partners, data analytics, cloud storage).

  • With Business and Marketing Partners: To provide marketing services and advertise to you in accordance with their own privacy notices.

  • Corporate Affiliates: Within our corporate group or in connection with a business transaction (such as a merger).

  • Legal Obligations: To comply with legal obligations, investigate fraud, or protect the rights of our users.

All employees and third-party service providers having access to your personal information are bound by appropriate and legally binding confidentiality and non-use obligations.

 

6. Relationship with Shopify

Our store is hosted by Shopify, which collects and processes personal information about your access to and use of the Services to provide and improve the platform. Information you submit will be transmitted to and shared with Shopify. Shopify may use personal information collected from your interactions with our store and other merchants to provide enhanced features. To learn more about how Shopify uses your personal information, visit the Shopify Consumer Privacy Policy.

 

7. Cookies and Web Beacons

We use cookies (small text files) to automatically collect information, recognise repeat users, facilitate ongoing access, and track usage behaviour to improve our website. We also use traffic log cookies to analyse web page traffic. Cookies do not give us access to your computer or any information about you, other than the data you choose to share.

Our website may also contain web beacons (single-pixel GIFs) to compile anonymous information about our website views. You can choose to accept or decline cookies through your browser settings, though this may limit your ability to use certain features of our site.

 

8. Security and Retention of Your Information

We treat your personal information as strictly confidential. Our hosting company hosts our website on a secure server that uses firewalls and disaster-recovery procedures to prevent unauthorised access. However, no security measures are perfect, and we cannot guarantee absolute security for data in transit.

We will only retain your personal information for as long as it is necessary to fulfil the purposes set out in this policy, unless retention is required by law or you have consented to a longer period. Upon request, we will promptly return or destroy your personal information in our possession.

 

9. Your Rights and Choices

Depending on where you live, you have the right to:

  • Access / Know: Request access to the personal information we hold about you.

  • Delete: Request that we delete your personal information.

  • Correct: Request that we update or correct inaccurate details.

  • Opt-Out of Marketing: You may unsubscribe from promotional emails at any time using the link provided in our emails.

We will provide you with reasonable evidence of our compliance with our obligations upon request. To exercise these rights, access your account online or contact us directly.

 

10. Third-Party Websites

Our website may contain links to other websites. We do not control and are not responsible for the privacy or security practices of third-party sites. We shall not be liable for any loss or damage suffered as a result of the disclosure of information to a third party.

 

11. Children's Data

The Services are not intended for use by children under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian of a child who has provided us with personal information, please get in touch with us to request its deletion.

 

12. International Transfers

We may transfer, store, and process your personal information outside the country you live in (such as routing data through Shopify's secure servers in North America or Europe). We rely on recognised transfer mechanisms to ensure an adequate level of protection.

 

13. Changes to This Privacy Policy

We may update this Privacy Policy at any time by updating this web page. We will notify you of any changes by placing a notice on the website or updating the "Last Updated" date. Continued use of the website following a change indicates your deemed acceptance of the new terms.

 

14. Additional Store Policies

  • Vouchers: Vouchers are valid for the duration stipulated, cannot be exchanged for cash, and will not be reissued if lost or stolen. Price increases may affect voucher value.

  • Discount Codes: Discount codes are limited to one per person/purchase, are non-transferable, and cannot be used in conjunction with other offers or redeemed against previous purchases. We reserve the right to discontinue offers with reasonable notice.

 

15. Contact Us

If you have any questions or concerns arising from this privacy policy, or if you would like to exercise any of your rights, please get in touch with us at:

Email: ask@technomobi.co.za

Address: 17 Impala Avenue, Doringkloof, Centurion, GP, 0157, South Africa