Delivery information

Last Updated: 4 July 2023

Shipping & Delivery Policy

At TechnoMobi.co.za, we strive to provide you with a seamless shopping experience, including reliable and efficient delivery services. Please review our shipping policy below:

1. Delivery within South Africa:

• TechnoMobi delivers exclusively within the borders of South Africa.
• All orders exceeding the value of R2000 (including VAT) qualify for free delivery.
• For orders under the value of R2000 (including VAT), a flat delivery fee of R75 will be incurred.

2. Additional Delivery Fees:

• Certain destination exceptions such as rural areas, farms, game farms, national parks, and hospitals may incur additional delivery fees.
• These fees will be communicated to you during the checkout process.

3. Delivery Schedule:

• Deliveries are scheduled from Monday to Friday between 8:00 am and 5:00 pm.
• Please note that no deliveries will be arranged on weekends and public holidays.

4. Delivery Timeframe:

• Once payment has been received by TechnoMobi, deliveries will typically take between 3-4 working days.
• Delivery times may vary depending on the delivery address and location.
• Please be aware that orders paid via EFT payments may experience delayed delivery times due to payment processing delays.

5. Address Accuracy and Liability:

• It is your responsibility to provide an accurate delivery address during the order placement process.
• TechnoMobi shall not be liable for any loss or damage resulting from deliveries made to an incorrect address.

6. Payment and Dispatch:

• TechnoMobi will only dispatch orders upon receipt of full payment or confirmation of payment reflecting with our finance team.
• Cash on delivery is not accepted as a payment method.

7. Shipping Options:

• Click and Collect (Gauteng Only):

• There is no charge for our Click and Collect service.
• In case immediate collection is not possible due to varying stock levels, we will source your purchase within 1-3 working days and notify you when it's ready for collection.

• National Delivery (South Africa):

• TechnoMobi offers free domestic shipping for orders greater than R2000 nationwide.
• All orders are processed within 1 working day, with same-day dispatch for orders placed before 13:00 on weekdays.
• Please note that delivery times are estimates and we do not guarantee against any delays.
• In case of a significant delay, we will contact you via email or telephone.

• Express Shipping:

• If you require express shipping, additional charges may apply. Please contact us for further details.

8. Couriers:

• TechnoMobi utilizes reputable third-party couriers for delivery, including DPD Lazer, The Courier Guy, and RAM Courier.

9. Shipping / Collection of Trade-In Devices

• Prepare the Pre-Owned Device(s) you are trading-in to be collected by the Trade-In Partner by:

1. backing up files and information from the Pre-Owned Device; and
2. perform a factory reset on the Pre-Owned Device; and
3. deactivate the Pre-Owned Device from google or iCloud account, and
4. remove sim and memory cards.

• The Pre-Owned Device will be collected though the Trade-In Partner or their agent and be delivered to the Trade-In Partner for evaluation in accordance to clause 4.1.5.
• Once participants receive the trade-in value of their Pre-Owned Device by the Trade-In Partner, the participant must agree to the terms and conditions of the Trade-In Partner.
• The final trade-in value will be paid by the Trade-In Partner to a participant who submitted a valid IMEI number, as printed on the Promotion Device packaging, confirming they purchased a Promotion Device from a Participating Retail Partner, and by way of an EFT payment or a Technomobi online store voucher to the Participant. Participant may elect if they wish to receive an EFT cash back payment or Technomobi online store voucher.
• Please ensure you wrap your device in bubble wrap or something to protect it and seal it in a cardboard box before handing it over to the courier. Technomobi will not take responsibility for your device being damaged in transit.

    10. Shipping of Repair Devices

• Every repair includes collection and delivery fees to and from our offices. Ensure that you choose the correct device which needs to be repaired.
• Our customer service agent will contact you to arrange collection of your damaged device at a convenient time to suite you.
• Please ensure you wrap your device in bubble wrap or something to protect it and seal it in a cardboard box before handing it over to the courier. Technomobi will not take responsibility for your device being damaged in transit.

We value your satisfaction and are here to assist you. If you have any concerns or encounter any issues with your delivery, please don't hesitate to contact us at [email protected]. To ensure a prompt resolution, kindly include your order number, contact information, and a detailed description of the problem.