Delivery information
Delivery & Shipping Information
At Technomobi, we’re committed to getting your order to you as quickly and efficiently as possible. Here's everything you need to know about how and when your order will be delivered.
Order Processing Time (Previously called "Order Lead Time")
What is it?
This is the time it takes us to prepare your order before it is shipped. This can include sourcing the product, quality checking, and packaging.
Every product shows its estimated processing time (e.g., “Ships in 2–4 working days”) on its product page.
Processing time may vary depending on stock availability, supplier delivery schedules, and product type.
Please note: This is not the total delivery time. The processing time is in addition to the shipping time.
Shipping & Delivery Time
Once your order has been processed and is ready for dispatch, we hand it over to our trusted courier partners to deliver to your doorstep.
Estimated delivery times after dispatch:
Major metropolitan areas: 1–3 working days
Outlying or rural areas: 2–5 working days
You will receive a shipping confirmation email with tracking details once your order is dispatched.
Payment and Dispatch
TechnoMobi will only dispatch orders upon receipt of full payment or confirmation of payment reflecting with our finance team.
Cash on delivery is not accepted as a payment method.
Please be aware that orders paid via EFT payments may experience delayed delivery times due to payment processing delays.
How to Estimate Total Delivery Time
Total Delivery Time = Processing Time + Courier Delivery Time
Example:
If a product says "Ships in 2–4 working days" and your location takes 1–2 days for delivery:
- Your total delivery time will be 3–6 working days
Shipping Fees
FREE delivery on orders over R2000
R75 delivery fee for orders under R2000
Bulky or heavy items may incur a surcharge, which will be calculated at checkout
Certain destination exceptions such as rural areas, farms, game farms, national parks, and hospitals may incur additional delivery fees. These fees will be communicated to you during the checkout process.
Delivery Areas
We deliver throughout South Africa, including:
All major cities: Johannesburg, Cape Town, Durban, Pretoria, Port Elizabeth, Bloemfontein, and more
Outlying and rural areas (delivery times may vary)
It is your responsibility to provide an accurate delivery address during the order placement process.
TechnoMobi shall not be liable for any loss or damage resulting from deliveries made to an incorrect address.
Our Courier Partners
We partner with reliable courier services such as:
The Courier Guy
RAM
Internet Express
Skynet
Fastway Courier
Our system selects the most efficient delivery method based on your location.
Click and Collect Service (Gauteng Only)
· There is no charge for our Click and Collect service.
· In case immediate collection is not possible due to varying stock levels, we will source your purchase within 1-3 working days and notify you when it's ready for collection.
If you'd prefer to use your own courier service, or if you have a preferred courier you'd like us to ship with, feel free to reach out to us at [email protected] or call 082 215 1215.
Need it urgently? We can arrange overnight or next-day delivery upon request. Please note that additional charges will apply for expedited shipping.
Order Tracking
As soon as your order is dispatched, you will receive:
A tracking number via SMS or email
A link to track your delivery in real time
Delivery Times
Deliveries are made Monday to Friday, excluding public holidays
We do not offer weekend deliveries at this time
Delays & Holiday Periods
While we aim to meet all delivery timelines, please allow for possible delays during:
Peak sale periods
Public holidays
Load shedding or national courier backlog
Shipping of Repair Devices
Every repair includes collection and delivery fees to and from our offices. Ensure that you choose the correct device which needs to be repaired.
Our customer service agent will contact you to arrange collection of your damaged device at a convenient time to suite you.
Please ensure you wrap your device in bubble wrap or something to protect it and seal it in a cardboard box before handing it over to the courier. Technomobi will not take responsibility for your device being damaged in transit.
Shipping & Collection of Trade-In Devices
Prepare the Pre-Owned Device(s) you are trading-in to be collected by the Trade-In Partner by:
1. backing up files and information from the Pre-Owned Device; and
2. perform a factory reset on the Pre-Owned Device; and
3. deactivate the Pre-Owned Device from google or iCloud account, and
4. remove sim and memory cards.
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The Pre-Owned Device will be collected though the Trade-In Partner or their agent and be delivered to the Trade-In Partner for evaluation in accordance with clause 4.1.5.
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Once participants receive the trade-in value of their Pre-Owned Device by the Trade-In Partner, the participant must agree to the terms and conditions of the Trade-In Partner.
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The final trade-in value will be paid by the Trade-In Partner to a participant who submitted a valid IMEI number, as printed on the Promotion Device packaging, confirming they purchased a Promotion Device from a Participating Retail Partner, and by way of an EFT payment or a Technomobi online store voucher to the Participant. Participant may elect if they wish to receive an EFT cash back payment or Technomobi online store voucher.
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Please ensure you wrap your device in bubble wrap or something to protect it and seal it in a cardboard box before handing it over to the courier. Technomobi will not take responsibility for your device being damaged in transit.
Need Help?
If you have questions about your order or need help tracking it, please contact us:
Email: [email protected]
Call & Whatsapp: 0861 77 88 99
Support hours: Monday – Friday, 8am – 5pm
FAQ's
Yes, we offer free deliver for a cart value above R2000 (Including VAT). a Flat delivery fee of R75 will be incurred for order value below R2000 (Including VAT).
Total Delivery Time = Processing Time + Courier Delivery Time
Example:
If a product says "Ships in 2–4 working days" and your location takes 1–2 days for delivery:
Your total delivery time will be 3–6 working days. Delivery times may vary depending on the delivery address and location.
Unfortunately, we cannot guarantee specific delivery times. Deliveries are scheduled between Monday and Friday, from 8:00 am to 5:00 pm.
Yes, feel free to reach out to us at [email protected] or call 082 215 1215 after placing the order.
It is your responsibility to ensure the accuracy of the delivery address. TechnoMobi will not be liable for any loss or damage resulting from deliveries made to an incorrect address. Please double-check the address before placing your order. Please reach out to [email protected] or 0822151215.
Yes, we offer a click and collect service for customers in Gauteng. There is no charge for this service. In case immediate collection is not possible, we will source your purchase within 1-3 working days and notify you when it's ready for collection.
Please check-in with us before collecting as we do not keep all our stock in our offices. If a product says same day shipping or in stock we have it at our office.
If you require express shipping, additional charges may apply. Please contact us for further details and to discuss expedited shipping options.
We partner with reliable courier services such as:
The Courier Guy
RAM
Internet Express
Skynet
Fastway Courier
Our system selects the most efficient delivery method based on your location.
If you have any concerns or have experienced any issues with your delivery, please contact us at [email protected] or 0822151215. Make sure to include your order number, contact information, and a detailed description of the problem. Our customer support team will assist you promptly.